Terms and Conditions

The purpose of the Lopaa AI Agent service is to automate customer interactions, improving response times and satisfaction. It is designed to provide personalized support, handle queries effectively, and integrate seamlessly into business workflows. By leveraging advanced AI, Lopaa streamlines operations, reduces manual intervention, and enhances customer engagement, making it an ideal solution for businesses seeking efficient and scalable customer service.

To use Lopaa AI Agent, you must be at least 18 years old or the legal age of majority in your jurisdiction. If you are using the service on behalf of an organization, you must have the legal authority to bind that entity to these Terms and Conditions. By creating an account, you confirm that the information you provide is accurate and up-to-date, and you are responsible for maintaining the confidentiality of your login credentials. You agree not to use the service for any unlawful or prohibited activities, and any violation may result in the suspension or termination of your account.

Registration: You are solely responsible for maintaining secrecy and confidentiality of your username and password. You agree that your sole purpose of registering or using the cloud access is to subscribe for aforesaid services which are specifically notified by the Company from time to time and you shall not use this cloud access for any other purpose including for subscription other than as mentioned above or products that are not allowed under applicable law in any manner.

To register for the service, you must complete the registration process by providing us with current, complete and accurate information as prompted by the registration form, including your email address and mobile number (user name) so as to get activation code. You will protect your account, mobile phone, and take full responsibility for your own, and third party, use of your accounts. You are solely responsible for any and all activities that occur under your account. You must notify us immediately upon learning of any unauthorized use of your account or any other breach of security.

Deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;Impersonate another person or use an anonymous proxy; Contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any Trojan horses, worms, time bombs, cancel bots, Easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information; threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation; Shall not be false, inaccurate or misleading; shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in the dealing which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force; May give rise to liability on part of the service or the Company or cause any hindrance (in whole or in part) In case of any violation of the above provisions, the Company has the right to immediately terminate the access or usage rights of the user to the service without any notice and any such information that is displayed or submitted on the service can be removed immediately and completely. You shall be responsible for keeping backup versions of the information and data provided by you. You hereby agree that you will not expect the service to restore or keep back up of your information and data and not hold the service or the Company accountable for any loss of data in any circumstances. You will also refrain from accessing information or databases in an unauthorized manner from the service or servers where information or databases are kept. You shall not attempt to or circumvent or manipulate any of the obligations conferred on you by this terms & policies. If such attempt is discovered, it will constitute sufficient ground for termination of access to the service and also for taking appropriate legal action. If you choose to provide feedback on the service which is visible to other users, you shall exercise due care while making comments and not make any comments that are not factual in nature and shall not post defamatory or illegal or offensive/ obscene contents. You undertake not to disclose or distribute any other User’s Information to a third party, or use the Information for any unauthorized purpose including for the purposes of marketing unless you have obtained the User’s express consent to do so. You shall not place any advertisements on the service in any manner. Further, you shall not use the service to promote your own or any other person’s business or interests on the service unless permitted by the Company in writing. Obligations under relevant sections of Indian Cyber Laws You agree and acknowledge that You shall not use this service for any purpose that is unlawful and illegal.- You shall not try to penetrate the service and will not implant any virus, Trojan, worm, spyware, malware, spam, spim, scareware, bots, logic bomb, time bomb, key-loggers and any other automated tool like DOS or DDOS attack tool (Denial of Service attack) You shall not use this service for publishing or promoting or transmitting pornographic data or child pornographic details You understand, agree and acknowledge that you may be held responsible for above criminal, fraudulent, dishonest and injurious activities under criminal offences’ sections 65, 66, 66B, 66C,66D, 66E, 66F, 67, 67A, 67B, 84B and 84C of Indian Information Technology Act,2000 including any amendments therein based on your IP address details. You further agree and acknowledge that you may be held responsible under sections 43, and 45 of Indian Information Technology Act, 2000 including any amendments therein for compensating damages for business losses such as financial losses, outage losses, opportunity losses, reputational losses and other overheads like repairing, fixing and maintenance in case of any cyber contravention on your part.

All details of Lopaa Agent will be stored securely on the web server. It is compulsory to refer and agree with our privacy policy and security practices.

We may choose from time to time to provide links to various third-party service from the service. This may include links to sites owned by our associated companies. These third-party links are provided for your convenience only and are accessed at your own risk. You agree that we have no responsibility or liability for any independent policies or actions of these third-party sites and are not responsible in any way for the privacy practices, customer service practices, content or availability of any such apps. You also agree and acknowledge that we shall not be responsible in any way for any damage or loss caused in relation to the content, goods or services available through such apps.

Information, reports, videos, blogs, newsletters and every other feature (Collectively known as “online contents”) may be added to and removed from the Service without notice. The Information, reports, videos, blogs, newsletters and other details included in the Service are provided for reference purposes only. They are not intended either as a substitute for professional advice or judgment or to provide legal or other advice with respect to particular circumstances. Every effort is made to keep online contents up to date but users should obtain independent verification or advice before relying on any piece of information in circumstances where loss or damage may result. The Service and online contents are provided on an ‘as is’ basis and we exclude to the extent permitted by law all implied warranties relating to fitness for a particular purpose. Reasonable care has been taken to ascertain the accuracy of all contents. Lopaa Agent unequivocally states that the contents provided in the service should not be considered as the authority on that topic / subject. In event of any discrepancy the relevant restaurant / sources of information for the topic / subject are to be consulted. Should the user find that any content is inaccurate or does not agree with that derived by the User then the User may voluntarily undertake to inform Lopaa Agent about the same through all available means provided in the service of Lopaa Agent along with the justification / solution / reasoning for the correct content proposed by the user. The User undertakes and acknowledges that Lopaa Agent shall not be held responsible for any content(s) given that may be / have been proven wrong at a later stage, without recourse through a meaningful dialogue with Lopaa Agent and providing Lopaa Agent an opportunity, if required, to undertake corrective action in a mutually agreeable time frame.

You shall indemnify and hold harmless the Company and the Company’s parent, subsidiaries, affiliates, third-parties and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of your breach of the terms & policies including the rules and policies incorporated herein by reference, or your violation of any law, rules or regulations or the rights of a third party.

Users/user shall not: make multiple printouts or copies of contents for distribution to Unauthorized Persons; re-sell the Service or any part of the contents to others; make the Service or any contents available to Unauthorized Persons on any network; abstract, download, store, reproduce, transmit, display, copy, distribute or use the contents other than as permitted; decompile, disassemble or reverse engineer any of the computers, software programs, databases or other systems used by us to provide the Service; use the Service for any illegal purpose nor send or post or allow any posting of information which is defamatory or obscene or which violates the legal rights of others, nor use the Service to send any unsolicited promotional or advertising material, or any volume messages which may interfere with the provision of the Service or the enjoyment of the Service by other users.

This Agreement shall commence on the Start Date stated in the activation email/SMS and shall survive till it is terminated by the company by sending specific e-notice for the same. If, at any time, we have reasonable grounds to believe that the user is not using the service in accordance with this Agreement including, without limitation, by permitting or acquiescing to the use of the Data by persons other than the users identified in the subscription, we may suspend the provision of the Service to the User. You agree and acknowledge that we shall have no obligation to reinstate the Service until disputed issue(s) has been agreed between the parties. You further agree and acknowledge that we shall have no liability for any loss, damage or inconvenience caused to you by such a suspension of the Service. The user will not be entitled to any refund of money paid within this subscription period. Once the suspension has been lifted, and provided that the issues surrounding the suspension have been resolved, the user will be entitled to receive and missing data accumulated during the suspension period. On expiry or termination of this Agreement for whatever reason the user shall cease all use of the data immediately.

Without limiting other remedies that the Company may pursue, the Company may at its sole discretion take such action as it deems fit including but not limited to limit your activity, immediately remove your information, warn other Users of your actions, forthwith temporarily/indefinitely suspend or terminate or block your subscription, and/or refuse to provide you with access to the service or initiate any legal action it may deem fit, particularly in the event: You breach any of the provisions of this terms & policies including any of the rules and policies, documents, terms and conditions made there under which are incorporated therein by reference; Failure of verification or authentication of any information provided by you; No actions, omissions or decisions taken by the Company shall waive any rights or claims that the Company may have against the User. Any User that may have been suspended or blocked may not register or attempt to register with the service or use the service in any manner whatsoever until such time that such User is reinstated by the Company. Notwithstanding the above, if you breach the terms & policies or the rules and policies and other documents incorporated therein by reference, the Company reserves the right to take strict legal action including but not limited to referral to the appropriate police or other authorities for initiating criminal or civil or other proceedings against you.

In case of any grievance, objection or complaint on your part with respect to the App, other Users or the Company, including any complaints or enquiry about suspension, termination or blocking of your membership or right to use the App, you should promptly raise such grievance or complaint with the designated Grievance Officer at hi@lopaa.io and provide him with all necessary information and/or documents to enable the Company/ Grievance Officer to resolve the issue. The name and contact details of the Grievance Officer is published on the service as required under the provisions of the Information Technology Act, 2000 and the rules made there under.

If any dispute arises between you and the Company during your use of the service or the Pay Facility or any service incidental to the service or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of the terms & policies or the rules, policies and documents incorporated therein by reference, the dispute shall be referred to a sole arbitrator who shall be an independent and neutral third party identified by the Company whose decision shall be final. The place of arbitration shall be Ahmedabad, Gujarat, India. The Indian Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language.

This terms & policies and all rules, policies and documents incorporated by reference shall be governed and construed in accordance with the laws of India and the Courts in Bangalore, Karnataka, India shall have exclusive jurisdiction. This document is an electronic record in terms of Information Technology Act, 2000 and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical signatures.

This Agreement may not be assigned or sublet by the user without the prior written consent of Company.

This Agreement including the current or any renewal Schedule is the complete and exclusive statement of the agreement between the parties hereto and supersedes all prior agreements and communications between the parties concerning the subject matter hereof. The user acknowledges that no reliance is placed on any representation made but not embodied in this Agreement. No variation of this Agreement shall be effective unless in writing signed by the parties and expressed to be such a variation.

No failure or delay by us in exercising any remedy, right or privilege under or in relation to this Agreement shall operate as a waiver of the same nor shall any single or partial exercise of any remedy, right, power or privilege preclude any further exercise of any other right, power or privilege.

The Clause headings in this Agreement are inserted for convenience only and shall not affect the interpretation of this Agreement.

We shall be under no liability for any failure, delay or omission by it in the performance of its obligations under this Agreement if such failure delay or omission arises from any cause beyond our control, including, but not limited to acts of god, acts or regulations of any governmental or supra-national authority, war or national emergency, fire, civil disobedience, strikes, lock-outs, technical black-out and industrial disputes.