Your privacy matters to us at Lopaa AI Agent
This legal document is an electronic record in terms of Information Technology Act, 2000, and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. This legal document is published in accordance with the provisions of Rule 4 of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 of Information Technology Act, 2000 amended through Information Technology Amendment Act, 2008 that require publishing the privacy policy for access or usage of Lopaa Agent service and its integrated systems.
This privacy policy applies to all users of Lopaa Agent service and its integrated systems.
By accessing or using Lopaa AI Agent, creating an account, or clicking "I agree," you confirm that you have read and accepted the terms outlined in this Privacy Policy.
References in these Terms to “we” or “us” or “app” or “firm” are references to Lopaa Agent service and “you” as subscriber/customer of Lopaa Agent service and its integrated systems.
The purpose of the Lopaa AI Agent service is to automate customer interactions, improving response times and satisfaction. It is designed to provide personalized support, handle queries effectively, and integrate seamlessly into business workflows. By leveraging advanced AI, Lopaa streamlines operations, reduces manual intervention, and enhances customer engagement, making it an ideal solution for businesses seeking efficient and scalable customer service.
Lopaa AI Agent offers businesses an advanced and intuitive solution for automating customer interactions, streamlining support services, and enhancing user engagement. The platform allows businesses to deploy their AI-powered chatbot quickly, with minimal setup. With features like easy integration into websites and apps, businesses can launch their AI agents in minutes, enabling seamless customer service around the clock. This allows companies to deliver immediate responses, improving customer satisfaction and boosting operational efficiency.
One of the standout features of Lopaa AI Agent is its intuitive training process. Users can train the AI agent using various methods, such as uploading documents, manually entering data, or providing URLs for automatic learning. This flexibility ensures that the chatbot becomes highly skilled in understanding and responding to specific business needs. Additionally, businesses can customize the AI’s behavior and appearance to align perfectly with their brand, providing a cohesive experience for customers interacting with the agent.
Lopaa AI Agent excels in multi-channel support, centralizing customer interactions across various communication platforms. Whether it’s live chat, email, or even WhatsApp, the AI ensures smooth and consistent communication. This integration provides businesses with a unified approach to customer service, where all interactions are tracked and managed efficiently. Moreover, the system’s advanced analytics help monitor AI performance, giving insights into customer behavior and enabling continuous improvements to the AI’s responses.
The platform also offers comprehensive CRM integration, ensuring that all customer communications are connected to the company’s customer relationship management system. This feature not only makes it easier to track interactions but also enhances the ability to manage customer relationships effectively. Moreover, Lopaa AI Agent caters to a wide range of industries, offering tailored solutions for sectors like e-commerce, hospitality, healthcare, legal services, and education. This versatility makes it an invaluable tool for businesses looking to enhance their customer service and support processes.
At Lopaa AI Agent, we are committed to safeguarding the privacy and confidentiality of our users' personal and business data. We understand the trust you place in us when you use our platform, and we prioritize transparency and security in all aspects of our service. This privacy preamble outlines how we collect, use, and protect your information, ensuring that your data remains secure and only utilized in accordance with our stated policies.
When you interact with our AI agent, we may collect various types of data, including user inputs, queries, and feedback, to improve the performance and accuracy of the service. The information provided is used solely for the purpose of training the AI, enhancing user experience, and providing personalized responses. We do not share, sell, or distribute your personal data to third parties without your explicit consent, except as required by law or in cases necessary to provide the service as intended.
We implement robust security measures to protect your data from unauthorized access or misuse. This includes encryption protocols, secure storage solutions, and regular security audits. In addition, we strive to ensure that our AI systems comply with data protection regulations, such as GDPR or other applicable laws, to uphold your privacy rights. You can always reach out to us for inquiries about how your data is handled or if you wish to exercise your rights related to data protection.
By using the Lopaa AI Agent service, you acknowledge and agree to our privacy practices as outlined in this preamble. For more detailed information about how we handle your data, please refer to our full Privacy Policy available on our website.
Online processes & type of information collected through Lopaa Agent service. Use and Disclosure of personal information.
Processes & type of information collected through Lopaa Agent service:
Online Processes
User registering at the Lopaa Agent shall go through following processes:
User registration: User payment through payment gateway (if any) User access to online materials (upload/download/use). User access to own account details. User access to own payment history.
Users registering at the Lopaa Agent app, you are requested to provide some personally identifiable information which becomes the property of Lopaa Agent and can be shared, disclosed or distributed to third parties only in accordance with this Privacy Policy. It must be clarified here that registration is mandatory for users.
Lopaa Agent will not sell or rent or publish such personally identifiable information collected. The personally identifiable information is supplied voluntarily for some of the following purposes:
Registration Data & Other Optional Information: You will be asked to register on registration link. During registration you will be requested to complete a registration form setting out basic online contact information about yourself. Such sensitive personal information shall include but not limited to following:
E-mail information: You agree and acknowledge that when we receive e-mails from you, we may retain the content of any e-mail messages sent to us, as well as details of your e-mail address. You further agree and acknowledge that Lopaa Agent shall use your email id and mobile number information for sending promotional messages from time to time.
Data for analytics: We collect small amounts of information/data contained in your browser for data analytics. Data analytics help us track your navigation so that we can tailor our offerings to your specific needs. The kind of information that may be stored on our data analytics includes registration data so that a user does not need to re-enter the information every time he/she visits a particular area, user IP address, user ISP details, user browser, devices OS details, Current Latitude, Current Longitude, Device Token, Device Type, App Version, Date registered on, Last Logged in, Logged in Latitude, Logged in Longitude, Active, Suspend Reason, Other Reason and Last updated on. You allow us, agree and acknowledge for aforesaid data gathering and analytics so as to get personalized offerings to your specific needs.
Third party Apps/apps which are accessible from our app via links, click-through or banner advertising may use Cookies. However, it is important for us to inform you that we shall have no access or control over such Cookies and therefore you agree that we shall not be held responsible for privacy issues relating to third parties.
Lopaa Agent gives you the choice regarding the collection and usage of your personally identifiable information. During registration for “joining our mailing list,” we request for contact information in order to send bulletins and for advertising purposes. You may therefore choose to opt out of providing such information.
Further, once you are registered at the Lopaa Agent service, you will have the option at any stage to inform us that you no longer wish to receive future e-mails and you may “unsubscribe” by contacting on unsubscribe link.
Further, as per Rule 5(7) of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 of Information Technology Act, 2000 amended through Information Technology Amendment Act, 2008, you have an option to withdraw your consent for use of your sensitive personal data given earlier to us. Such withdrawal of consent shall be sent in writing to our registered address.
We have implemented reasonable security practices as per Rule 8 of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 of Information Technology Act, 2000 amended through Information Technology Amendment Act, 2008.
Access to your personal account online is password protected. We will not release your account password to any person. In the event that you forget your password, you may generate an on-line request for your password to be sent to you by e-mail at the e-mail address used during registration.
Lopaa Agent has implemented stringent, internationally acceptable standards of technology, managerial security, technical security, operational security and physical security in order to protect personally identifiable information from loss, misuse, disclosure, alteration or destruction. The data resides behind a firewall, with access restricted to authorized personnel of Lopaa Agent.
Lopaa Agent has implemented “Reasonable Security Practices” as required by the Information Technology Act, 2000 rules including any amendment in the said Act and its rules. By complying with such provisions, Lopaa Agent assures you proper care and control over its I.T. and Security operations under sections 43, 43A, 45, 66,72A & 85 of I.T. Act, 2000 and I.T.A.A, 2008 including related rules and therefore you agree that Lopaa Agent shall not be held responsible for any activity in your account which results from your failure to keep your own password/mobile secured.
By using this service you agree that Lopaa Agent shall not be held responsible for any uncontrollable security attacks and in such cases you agree that Lopaa Agent shall not be held responsible for any type of financial losses, loss of opportunity, legal cost, business losses, reputation loss, direct and indirect losses that may occur to you as per the Provisions of Section 43, 43A and 45 of Information Technology Act, 2000 including any amendments in the said Act and any other laws of India for the time being in force.
You further agree that Lopaa Agent’s management shall not be held responsible directly or indirectly for any cybercrime related criminal liabilities under I.T. Act, 2000 relating to your information as you have agreed and acknowledged that management of Lopaa Agent complies with due diligence (care & controls) requirements of I.T. Act, 2000 including its rules and amendments.
Further, you also agree and acknowledge that Lopaa Agent management shall never be held responsible regarding privacy of your sensitive personal data in case of sharing your sensitive personal data to any authorized cyber investigation agency of appropriate government authorities under sections 67C, 69, 69A, 69B, 70B, 79 and 80 of I.T.Act,2000 including its amendments and rules.
If you have any questions or grievances regarding the privacy statement, practices of the site, or any other transaction issue, please contact our grievance officer on hi@lopaa.io We have appointed our grievance officer as per Rule 5 (9) of the Information Technology of Information Technology Act, 2000 amended through Information Technology Amendment Act, 2008 and you can contact him on hi@lopaa.io.
