Empower NGOs & Charities with Seamless Support

Whether you're donating, volunteering, or supporting a cause, our chatbot makes it easy to contribute. Seamlessly connect with NGOs, track your impact, and support the causes you care about all in one place.

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Customer Support Illustration
Feature design

A better support experience for customers, agents, and leaders

AI-Powered Donor Engagement

AI-Powered Donor Engagement

Enhance donor relationships with automated follow-ups, thank-you messages, and personalized engagement to boost recurring donations.

Support & Engage

Support & Engage

Provide donors and volunteers with live updates on their contributions' impact through analytics and progress reports.

Community Building & Awareness

Community Building & Awareness

Facilitate discussions, share stories, and spread awareness about social causes through AI-driven community interactions.

Chatbot guiding users through a donation process

Simplified Donation Processing for NGOs

Our chatbot automates the donation process, streamlining the way users contribute to important causes. With real-time responses, it guides donors through the entire process, ensuring smooth transactions while capturing valuable donor information for future engagement.

  • Automates donation processing, reducing manual work and errors.
  • Enhances donor engagement with real-time interaction and instant confirmations.
  • Captures donor details for personalized follow-up and future donations.
Automated feedback collection after a donation

Efficient Feedback Collection and Analysis

The chatbot collects valuable feedback from donors after each donation. It analyzes responses to identify trends, issues, and opportunities, providing NGOs with actionable insights to improve their donation programs and user satisfaction.

  • Automates feedback collection post-donation for quick insights.
  • Analyzes feedback to highlight trends and areas for improvement.
  • Improves user satisfaction by addressing feedback in real-time.
Chatbot answering donation-related FAQs

Instant FAQ Responses to Streamline Communication

Our chatbot instantly responds to common donor queries, reducing the load on support teams and ensuring that potential donors receive quick, accurate answers. It covers questions on donation processes, tax benefits, causes supported, and more.

  • Instantly addresses frequently asked questions, reducing wait time.
  • Provides consistent, accurate answers on donation processes and causes.
  • Reduces the need for manual support, freeing up resources.
Chatbot managing enquiries for donation opportunities

Enquiries and Personalization at Scale

Our chatbot handles enquiries about specific donation opportunities, providing personalized recommendations based on the donor’s preferences and interests. It also offers detailed information on projects, causes, and available campaigns, creating a tailored experience for each user.

  • Personalized responses for donor enquiries, increasing engagement.
  • Efficiently handles multiple enquiries at once, providing scalable support.
  • Ensures donors get the right information about donation campaigns and projects.
Chatbot handling complaints and issue resolution

Efficient Complaint Handling and Resolution

Our chatbot offers a seamless way to report and resolve complaints related to donations or programs. It logs issues, escalates when necessary, and ensures that complaints are handled efficiently, improving trust and donor satisfaction for the NGO.

  • Automates the collection of complaints, reducing manual effort.
  • Prioritizes and escalates complaints to the right team for resolution.
  • Improves donor satisfaction by addressing concerns promptly and effectively.

Discover how businesses grow with Lopaa

Boost the standards of data security, customer support culture, and scalability to streamline process management, monitor performance, and drive growth.

Seamlessly Enhance Your Customer Experience Journey with Lopaa

Helpdesk

Helpdesk

Streamline back-office teamwork.

Convert enquiries into actionable tickets.

Seamlessly coordinate tasks across channels.

Provide tailored insights for a personalized experience.

Live Chat

Live Chat

Manage multiple conversations anytime

Deliver faster, consistent responses.

Enable self-service and proactive chat.

Ensure no conversation is ever lost.

Chat Bot

Chat Bot

Simplify shopping with discounts & tracking.

Change chatbot UI color.

Automate conversation triage.

Set up keyword-based autoresponders.